Outsourcing to Vietnam,
done better

Vietnam wins on what decides a multi-year engagement:

• Retention: 14-15% annual attrition against 18-20% in the Philippines, so the product knowledge your team builds stays put.
• Technical depth: 530,000+ IT professionals and 57,000+ STEM graduates a year, where Philippine strength sits in BPO and customer experience.
• Reliability: #7 against #12 on the Kearney Global Services Location Index (2023).

The Philippines does rank higher on English. Vietnam still sits above the global average on the EF English Proficiency Index, 75% of our candidates are fluent, and we hire confidently for customer-facing roles.

We are your offshore operations partner, not a recruiter who disappears after placement.

• We handle: recruitment, HR, payroll, office and facilities, IT and local compliance.
• You handle: the day-to-day direction of the work, exactly as with an onshore team member.

You get the output without building an offshore entity to get it.

Fully dedicated. Every team member works exclusively for one client. Nobody is shared across accounts, split between engagements, or rotated out. They learn your product, your tone and your systems, and that knowledge stays with your team.

3-6 weeks from brief to start date:

• Today: 15-minute fit call.
• Days 1-3: we agree the role and success profile.
• Weeks 1-3: sourcing, screening and testing.
• Weeks 3-4: you interview the shortlist.
• Weeks 3-6: your chosen team member starts.

Your time goes into deciding rather than filtering.

One all-inclusive monthly invoice. No setup fees, no add-ons. It covers:

• Salary and employer contributions
• Workspace and facilities
• IT equipment: laptop, monitor, keyboard, mouse, headset and desk
• HR management, a Team Lead and your Client Success Manager

We model your full savings projection before you sign, so the number you see is the number you pay.

English is assessed during screening, before anyone reaches your shortlist, and the bar is set against the role:

• Customer-facing (support, sales): a conversational standard suited to live calls and chat.
• Technical (back-end development): a written standard for tickets, code review and stand-ups.

75% of our candidates are fluent, and Vietnam sits above the global average on the EF English Proficiency Index.

Your team works from our managed Ho Chi Minh City office, and that is what we recommend. Having managed both, an office setup gives you:

• More reliable connectivity and stronger security control
• Faster onboarding for new starters
• The day-to-day supervision and culture that keep retention high

Unmanaged remote work is where most offshore arrangements quietly degrade.

Every partnership includes a locally-based Client Success Manager, involved for the life of the engagement rather than just the setup.

Our high client retention reflects the quality of the work, not just the cost savings.

Our average placed staff tenure is well above the regional average, because:

• We pay above-market Vietnamese salaries.
• Your savings come from the wage differential between Vietnam and your local market, not from underpaying talent.

People stay, so the knowledge your team builds stays with it.

As standard:

• Enterprise-grade security protocols
• Enforceable NDAs under both Vietnamese and Australian law
• Secure VPN environments and managed device policy

Client data doesn't sit on personal devices or unsecured networks.