Outsourcing,
done better

The Philippines wins on English: it ranks #2 in Asia on the EF English Proficiency Index (570/800 in 2024) against Vietnam's above-average 500/800, and day rates run a little lower. Vietnam wins on the things that decide a multi-year engagement. Retention: 14-15% annual attrition against 18-20% in the Philippines, so the product knowledge your team builds stays put. Technical depth: 530,000+ IT professionals and 57,000+ STEM graduates a year, where Philippine strength sits in BPO and customer experience rather than tech. Reliability: #7 against #12 on the Kearney Global Services Location Index (2023). If you are hiring purely voice-based customer support, the Philippines is a fair call. For technical, marketing and ops roles you intend to keep for years, Vietnam holds up better.

We are your offshore operations partner, not a recruiter who disappears after placement. We handle recruitment, HR, payroll, the office and facilities, IT and local compliance. You handle the day-to-day direction of the work, exactly as you would with an onshore team member. You get the output without building an offshore entity to get it.

Fully dedicated. Every team member works exclusively for one client. Nobody is shared across accounts, split between engagements, or rotated out. They learn your product, your tone and your systems, and that knowledge stays with your team.

Six steps: we understand your needs, source candidates, shortlist, you interview, we make the offer, then we onboard. Typical timeline is 6-8 weeks from brief to start date. You interview only people who have already cleared skills and English screening, so your time goes into deciding rather than filtering.

One all-inclusive monthly invoice covering: salary and employer contributions, workspace and facilities, IT equipment (laptop, monitor, keyboard, mouse, headset and desk), HR management, a Team Lead, and your Client Success Manager. No setup fees and no add-ons. We model your full savings projection before you sign, so the number you see is the number you pay.

English is assessed during screening, before anyone reaches your shortlist, and the bar is set against the role. Customer-facing positions such as support and sales are held to a conversational standard suited to live calls and chat; technical positions such as back-end development are held to a written and documentation standard for tickets, code review and stand-ups. 75% of our candidates are fluent, and Vietnam sits above the global average on the EF English Proficiency Index.

Your team works from our managed Ho Chi Minh City office with professional IT infrastructure, cybersecurity and a real team environment, and that is what we recommend. In our experience managing both, an office setup gives you more reliable connectivity, stronger security control, faster onboarding for new starters, and the day-to-day supervision and culture that keep retention high. Unmanaged remote work is where most offshore arrangements quietly degrade.

Every partnership includes a locally-based Client Success Manager who stays involved for the life of the engagement, not just through setup. Our high client retention reflects the quality of our work, not just the cost savings we deliver.

Away Digital Teams' average placed staff tenure is well above the regional average. We pay above-market Vietnamese salaries, and your savings come from the wage differential between Vietnam and your local market, not from underpaying talent.

Enterprise-grade security protocols, enforceable NDAs under both Vietnamese and Australian law, secure VPN environments, and managed device policy as standard. Client data doesn't sit on personal devices or unsecured networks.